Effective date: January 23rd, 2019

 

Upande Limited (“we”, “us” or “our”) operates the samaki website and the Samaki Mobile Application   (collectively “our Service”).

 

Thank you for choosing to use our Service. We are committed to protecting your personal information and your right to privacy. When you use our Service, you trust us with your personal information. In this privacy policy; we seek to explain to you in the clearest way possible what information we collect and how we use it.

 

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us. If there are any terms in this privacy policy you do not agree with, you can discontinue use of our Services.

1. Types of Data we collect

1.1 Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, County, Postal code, City

 

All personal information that you provide to us must be true, complete and accurate and you must notify us of any changes to such personal information.

1.2 Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

1.3 Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

2. How we use your information

We use personal information collected via our Service for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent and/or for compliance with our legal obligations.

  • To facilitate account creation and log on process.
  • To provide and maintain the Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues
  • To send you marketing partners marketing and promotional communications in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
  • To send administrative information to you.
  • To protect our Service as part of our efforts to keep our website and app safe and secure

3. How long we keep your information

We will only keep your personal information for as long as it necessary for the purposes set out in this privacy policy; unless a longer retention is required or permitted by law. Where we  no on-going legitimate business need to process your personal information, we either delete or anonymize it, or if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

4. Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside KENYA and choose to provide information to us, please note that we transfer the data, including Personal Data, to KENYA and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

5. User Rights

In some regions like the EU, you have certain rights under the applicable data protection laws which may include; right to access and obtain a copy of your personal information, to request rectification or erasure, to restrict the processing of your personal information, if applicable, data portability and a right to object processing of your personal information. You have the right to withdraw your consent at any time. To make such a request; use the contact details provided below. Please do note that this will not affect the lawfulness of the processing before its withdrawal.

6. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend our  rights or property
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

7. Security of Data

We have implemented appropriate and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee internet safety is 100% secure. Although we will do our best to protect your personal information to and from our Service is at your own risk. You should only access our Service within a secure environment.

8. Other Users’ information

Users are only able to see information belonging to themselves.  In other words, when you use our Service; you will not able to see data belonging to other users.

9. Information with Third parties

We may share your data with third parties such as contractors or agents who perform services for us or on our behalf and require such information. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. For clarity, we will only disclose anonymous data externally in a de-identified form that does not identify users and that is stripped of all personal identifiers (such as device identifiers, IP addresses, and cookie IDs).

 

These third parties may include;

    1. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

 

      2. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics –Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

 

 

     3. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

10. Children's Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: legal@upande.com