Upande Ltd. was founded in 2009 to provide IoT(Internet of Things), Web Mapping and Geographical Information Systems (GIS) solutions to the market place for a diverse range of business clients, UN organizations, government and Non-government organizations and the public sector. The Upande team is a rapidly growing closely knit team of experts in GIS, database technology, software development, internet mapping, mechatronics, environmental and social academics. Upande helps organizations achieve high standards of mapping of social, ethical, infrastructural and environmental issues.

Head of Operations

At Upande, we aim to build high impact solutions/tools that will positively drive change. Our team is well known to promote open data, use of reliable data as the basis for decision making, often in relation to improving access to water/sanitation services and agriculture. If building world class, innovative, interoperable solutions which help reach SDG development goals gets you out of bed in the morning, if you are self driven and passionate about your work, please read on. Women are particularly encouraged to apply.

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you. Ultimately, you’ll ensure our operations run smoothly and that people have what they need to be happy and productive. 


  • Further develop and implement an operations strategy for Upande: develop and implement ERP systems, frameworks, SOPs, OKRs, KPIs, that support and realize the strategy for healthy, robust and integrated functions of team members.
  • Build the capacity of the team through training, human resource development, coaching and development and implementation of strategy, systems and procedures.
  • Provide support to the CEO on matters pertaining to strategy, planning, budgeting and overall support functions.


  • Formulate business strategy with others in the executive team
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g. data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements

Directly supervising: 

  • Accountant
  • Tech Operations and assistant
  • Administrator
  • Web developer/Graphic Designer
  • Project/Product managers
  • Mechatronic engineers
  • Software developers
  • GIS developers

Indirectly supervising: 

  • Office caretaker & cleaner

Reports Directly To: 

  • CEO

Qualifications and experience:

  • Proven experience as Head of Operations, Operations Director or similar leadership role
  • Familiarity with all business functions including HR, finance, supply chain and IT
  • Experience with implementing IT systems (ERP)
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude
  • MBA or MSc in Business, Computer Science or other relevant field, or BSc/BA with 10+ years of experience

It is important that you feel comfortable in a small company with an informal atmosphere and that you enjoy keeping tabs on the latest developments in the field.

What does Upande offer?

  • Initial six month contract with the potential for full time attachment in a small, highly innovative company
  • Long term perspectives within the company, depending on your qualifications and experience, medical cover


If you’re interested in working with Upande, please send us your motivation, CV and expected salary. Sample work and references can be sent by e-mail (recruitment[at]upande.com).

Closing Date: August 9th 2020

Digital Marketing Intern

We are seeking to hire a switched on and results-oriented Digital Marketing Intern who will be tasked with digitally marketing the company’s products to sustainably grow revenues in line with the company’s objectives.


Reporting to:  Head of Products/Sales


Location: Nairobi


Job Responsibilities

As a digital marketer, you’ll need to:

  • manage online brand and product campaigns to raise brand awareness.
  • create and upload copy and images for the organisation’s website and social media platforms
  • write and dispatch email marketing campaigns
  • provide accurate reports and analysis to clients and company management to demonstrate effective return on investment (ROI)
  • research new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums
  • design website banners and assist with web visuals
  • communicate with clients, affiliate networks and affiliate partners
  • conduct keyword research and web statistics reporting
  • contribute to social media engagement and brand awareness campaigns
  • use web analytics software to monitor the performance of client websites and make recommendations for improvement
  • contribute to company and industry blogs and manage e-communications
  • assist with paid media, including liaising with digital advertising agencies
  • develop and integrate content marketing strategies
  • keep up to date with current digital trends
  • manage the contact database and assist with lead generation activities
  • negotiate with media suppliers to achieve the best price for clients.
  • liaise with product development for scoping of solutions offered to clients as well as the implementation of the approved product


  • A Bachelor’s Degree or  Higher National Diploma in Marketing, Sales
  • At least 1-year experience in sales &/or  Marketing
  • Well versed in developing and executing emails and SMS marketing campaigns.
  • Demonstrated ability to develop and execute sales and marketing strategies. understanding of current online marketing concepts, strategy, and best practices
  • Excellent planning and organizational skills
  • Self – motivated, Confident and outgoing personality
  • Good leadership skills and strategic thinker.
  • A Team player with good interpersonal and communication skills
  • Excellent networking and prospecting skills
  • Deep expertise in managing social media “Google AdWords Certified” is an added advantage.
  • Prior experience in marketing technical products


Additional information

Appraisals will be conducted on a quarterly basis strictly focused on set targets


To Apply:

Interested applicants should apply by sending a CV, a motivation letter and supporting documents to recruitment@upande.com not later than 9th August 2020. Only emails received on the stated email within the allocated time frame will be considered.